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A written answer, marked

A question from a PMP mock paper, answered and marked. From How to Prepare for PMP: A Practical Study Guide.

Paper — Software release: decisions under pressure06:20
78%Software release: decisions under pressure — marked14/18 marks · 06:20 taken

During final integration testing, the team finds that a payment service intermittently rejects valid transactions. A sponsor asks you to keep the planned release date and says the team can patch the issue after launch. What should you do next, and how would you manage the decision?

3/4

I would ask the team to investigate the failures and assess the impact on users and the release. I would tell the sponsor that we need to understand the risk before deciding, then review the options and follow the project’s change process if the release plan needs to change. I would communicate the decision to the affected stakeholders.

Good: you involve the team, assess impact before accepting the sponsor’s proposal and recognise the need for a governed decision. The answer does not state an immediate containment or release-control step while the risk is being assessed, and the follow-up is broad.

Missed

State how you prevent further exposure while the intermittent transaction failure is investigated, using the project’s release and incident controls.

Name what you will monitor after the decision, such as verified test results and agreed release criteria.

Identify the decision authority and communicate the evidence and options through the agreed route.

Model answerFirst, I would ask the team to confirm the failure conditions, affected transactions and potential user impact, and follow the project’s release or incident controls to prevent an unsafe release while the facts are checked. I would assess the risk and options with the team, including the consequences of delaying or changing the release. I would take the evidence and recommendation to the appropriate decision-maker through the agreed governance and change-control approach. I would communicate the decision and its implications to affected stakeholders. Before release, I would confirm that the agreed tests and release criteria have been met, then monitor the result.

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